Microsoft Email & Calendar Integration FAQ

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This article answers common questions around the Microsoft Email & Calendar Integration regarding access, as well as the instances of Outlook we can support.

If you are looking for steps on how to connect your email & calendar, see this article.

What version of Microsoft Outlook/Exchange does Alyce integrate with?

O365 - Yes
Exchange Online - Yes
Exchange Hybrid (Exchange 2016 CU3 or greater) - Yes
Exchange On-Premises - No

We use Microsoft Exchange in an on premise (non-cloud) instance. How does Alyce work with these kinds of set ups?

For maximum security and reliability, Alyce currently only supports integration through the Microsoft Graph. Customers with Exchange 2016 CU3 or greater can enable cloud SSO. For more information, please see this article.

What kind of access does the Microsoft integration require for email and calendar?

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  • Have full access to user calendars: Allows the app to create, read, update and delete events in user calendars

  • Send mail as user: Allows the app to send mail as users in the organization

  • Sign in and read user profile: Allows users to sign-in to the app, and allows the app to read the profile of signed-in users. It also allows the app to read basic company information of signed-in users

  • Maintain access to your data you have given it access to (sometimes called persistent access): Allows the app to see and update the data you gave it access to, even when users are not currently using the app. This does not give the app any additional permissions 

Is there a way to mass install the Alyce ↔︎ Microsoft email/calendar integration across my organization as an IT admin? We don’t allow individuals to do this on their own.

At this time we cannot support the mass installation of the integration. Each individual user needs to configure and connect their own account. We can help advise on users requesting access to install the integration if you’re concerned users that should not be using the integration will try to install it. Just let us know!

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